Gates and Worth had the wheels refurbished on their MINI GP and were pleased with the results. What they were not pleased with was Rybrooks MINI in Worcester who supplied the wrong bolts for the job. “All MINIs have the same nuts”said the fresh faced young boy who processed their order. Well he was wrong and he probably cares nought about the waste of time, effort and petrol money resultant from his puppy faced arrogance. Worth and Gates think Rybrooks need to train their staff properly. Forget looking glitzy and flash and concentrate on providing decent customer service from people who have knowledge of the product.